Information we collect
We collect information you choose to provide when requesting a quote, contacting the team or confirming a journey.
- Contact details such as your name, phone number and email address.
- Journey details including dates, pickup and destination areas, passenger count, luggage and special requirements.
- Organisation, billing or GST details when needed for a corporate enquiry or invoice.
- Messages, feedback and records connected with an enquiry, booking or support request.
- Basic technical and usage information generated when the website is visited, where analytics or security tools are enabled.
How we use information
Information is used only where reasonably necessary to respond to you, plan and deliver transport services, maintain business records and improve the website.
- Review a journey requirement and prepare a suitable quote.
- Contact you about availability, changes, pickup details and service updates.
- Coordinate drivers, vehicles and relevant operational partners for a confirmed trip.
- Prepare invoices, resolve questions and meet accounting or legal obligations.
- Protect the website, understand service demand and improve the enquiry experience.
Payments and external services
Payment instructions may be shared separately after a quote is agreed. Do not send card PINs, OTPs or banking passwords through the website, phone or WhatsApp.
Links to WhatsApp, Google and other external services are governed by those providers’ own privacy practices. Blue Bird Travels does not control how an external service processes information after you leave this website.
Retention and security
Information is kept only for as long as reasonably needed for enquiries, bookings, customer support, accounting, dispute handling and applicable legal obligations. Reasonable administrative and technical measures are used to protect it, but no internet or storage system can be guaranteed completely secure.
Your choices
You may ask whether Blue Bird Travels holds your personal information and request a reasonable correction or deletion, subject to records that must be retained for legal, accounting, fraud-prevention or dispute purposes. You may also ask not to receive promotional communication.
- Use the contact page or call the number published on this website.
- Provide enough detail to identify the enquiry or booking concerned.
- For safety, identity or booking ownership may need to be verified before a request is completed.
Updates and contact
This policy may be revised when the website, services or legal requirements change. The review date at the top indicates the latest published version.
For privacy questions, call Blue Bird Travels on 089512 66166 or send a message through the contact page.