Your written quote and booking confirmation contain the journey-specific vehicle, price, inclusions and payment terms. Review them before making a payment.
Quotes and confirmation
A website form, phone call or WhatsApp message is an enquiry, not a confirmed booking. A booking is confirmed only after Blue Bird Travels communicates acceptance and any required payment or documentation has been received.
Quotes are based on the route, dates, timings, passenger count, luggage and other details supplied. A material change may require a revised vehicle, price or schedule.
Vehicle and availability
Vehicle photographs and category descriptions are illustrative. The exact model, registration, seating layout, luggage space and amenities remain subject to written confirmation and operational availability.
Where a specific model cannot be supplied, Blue Bird Travels will discuss the available alternative before the journey where reasonably possible.
Price, time and additional charges
The written quote should state the agreed charging basis and known inclusions. Depending on the journey, additional distance, time, stops, waiting, tolls, parking, permits, taxes, interstate charges or driver allowance may apply if not expressly included.
Route distance and duty time may be calculated using the basis stated in the quote or trip record. Customers should ask for any unclear item to be explained before payment.
Customer responsibilities
- Provide accurate route, timing, passenger and luggage information.
- Ensure passengers are ready at agreed pickup times and follow reasonable safety instructions.
- Do not carry unlawful, hazardous or prohibited items.
- Do not smoke, damage the vehicle or behave in an abusive, unsafe or disruptive way.
- Check personal belongings before leaving the vehicle.
Changes, delays and events outside control
Traffic, weather, road conditions, flight or event delays, government restrictions, strikes, accidents and other circumstances outside reasonable control can affect the schedule. Blue Bird Travels will make reasonable efforts to communicate and assist but cannot guarantee arrival times in such circumstances.
Customer-requested route or timing changes are subject to feasibility, driver duty limits, vehicle availability and revised charges.
Damage, conduct and service refusal
The customer may be responsible for reasonable cleaning, repair or replacement costs caused by passenger misuse or damage beyond normal wear. Service may be refused or stopped where conduct creates a safety risk, breaks the law or materially violates the agreed booking terms.
Liability and service concerns
Nothing on this page excludes rights or liabilities that cannot lawfully be excluded. To allow a fair review, report a service concern promptly with the booking name, journey date and supporting details.
Blue Bird Travels is not responsible for indirect loss or for personal belongings left in a vehicle, except where applicable law requires otherwise.
Applicable terms
These general terms are read together with the written quote, booking confirmation and any service-specific terms supplied for the journey. If they differ, the more specific written booking terms apply to that journey.
Use of the service after confirmation indicates acceptance of the applicable terms.